Technical Support Services Contract

Contract Transition

U.S. Geological Survey’s Earth Resources Observation and Science (EROS) Center

Message from the CEO

Keshav Handa, CEO

To Our Valued Employees,

Welcome to C2G! We are thrilled to have each of you join our company, and are tremendously excited at the prospect of working with each of you in the days and weeks to come, learning more about your individual experience, capabilities, and goals.

As we move forward with our Transition Phase, we’d be remiss if we did not acknowledge the impacts of COVID-19 in terms of shaping our approach to Transition that ensures the health and safety of all our employees.

As we navigate these unprecedented times, we at C2G understand that “normal” business operations have evolved to ensure the safety and well being of our employees. Under normal circumstances, our Phase-In would be conducted in-person, and would allow for each of you a face-to-face (re: in-person) opportunity to meet with our Leadership Team.

Going forward, our Phase-In will be entirely conducted remotely. Meaning, there will be no direct physical contact or in-person interactions during the next few weeks. Rather, all communications and meetings will take place via electronic means.

It is our promise at C2G to provide you with the same level of detail, support, and information you would receive under traditional circumstances. All of your questions will be promptly answered by our experienced staff, and we will be available to have individual discussions with each of you as required.

At C2G, we truly believe our strength lies in the depth of experience and capabilities resident within our staff. It is our People who provide our company with the fuel required to drive innovation and excellence for our customers. We take the welfare and safety of our staff seriously—and are therefore committed to making every accommodation necessary to ensure this Phase-In is as safe and seamless as possible.

Fundamentally, we are committed to the following principles that govern our approach to Phase-In:

  • Maintaining current compensation levels (no salary reductions for any of the transitioning staff)
  • Recognizing seniority for previous service and crediting years of service (for PTO and other benefits)
  • A robust, and highly comprehensive benefit package that is comparable or superior to your current benefits)

As CEO, I want each of you to feel comfortable reaching out to myself personally if you have any immediate concerns of questions. Our goal is to make this transition as simple and smooth as possible—if there are ways we can improve, please let either myself of our Team know. We look forward to meeting, chatting, and getting to know each of you much better in the days to come!

Please use the link below to submit your application and resume.


Thank you,

Keshav Handa, President/CEO
C2G, Inc.

Transition Schedule

  • 11/2/2020: Notice of Transfers for Employees
  • 11/5/2020: Applications & Resumes Due to be turned in
  • 11/10 & 11/12/2020: Meet & Greet Company Meetings (10th: 11:00am Central and 1:00 pm central ) and (12th: 12:00pm central )
  • 11/13/2020-11/20/2020: Offer letter Release to employees/other worksheets needed are sent from Patty to employees
  • Friday-11/20/2020: Offer Acceptance Due- from all employees
  • Approx. 11/21 – 25/2020: Onboarding Period by Company
  • Approx. 11/30/2020: Onboarding Completed by Company
  • 12/1/2020: TSSC V official Start Date

Frequently Asked Questions

Q. Does C2G allow advance leave against future accrual -or- will C2G allow leave without pay?

A. We do not allow negative balances on PTO.

Q.  If Holidays are right after the contract award starts (Christmas),  the extra time off  needed during Christmas and New year’s are not available.

A.  Accrued vacation balances are to be paid out by Innovate. Those funds paid out, can be used to cover additional time off if the time off is approved by their supervisor.

Q. Is UNPAID LEAVE, for salaried folks around the Christmas Holiday approved?

A.  Yes ,as long as it is approved by the technical manager.

Q. Are Holidays flexible?

A. No.

Q. Can an employee choose work on a Holiday and use their Holiday Pay on an different day within the pay period, or can they bank it for another time in the year?

A. We do not bank holiday hours so they must be used on the actual holiday.  If there is a schedule conflict we can address any individual adjusted leave with the supervisors on a one to one basis.

Q. Are Holiday hours Fixed at 8 hours?

A. Yes.

Q. If an employee works 4 days a week at 10 hours shifts, will employees have to make up the other 2 hours?

A.  Yes.  (Innovate’s policy was also yes, they have to work those additional 2 hours)  Holiday pay is 8 hours.  Those working on 10 hours shifts, yes, you must make up the other 2 hours.

Q. Is there tuition reimbursement?

A. Any specific training that is required for the job by the contract will be covered on a case by case basis. Any classes taken must be related to the job and pre-approved.

Q. Is there a training $ amount, employees can use per year that is related to training?

A.  Max $1,500 per year with B grade minimum.

Q. Toastmasters is usually $45 a year, will C2G also pay that cost?

A. Yes, C2G will fit the toastmasters cost.

Q. Who does C2G use, for HRIS system for payroll?

A. ADP. (Same as Innovate)

Q. For direct deposit information, will this be automatic for me to change/update, or does HR have to  make changes  for me?

A. Direct deposit forms are provided in the new hire packet.  This information will be uploaded to payroll on ADP.  If any changes are required a new form can be requested and will be processed by payroll. You will not be able to go into ADP and make changes.

Q. If an employee does not use all of their PTO(Vacation Time Off)  by the end of the year-  or – Sick Time by the end of the year. Is the carry over dictated by California Law? Is there a cash out policy?

A.  Paid Time Off (PTO) will carry over from year to year.     Sick leave is paid out upon termination.    We have 2 separate leaves as we are required to in CA, and to comply with the SCA. Will be explained further in Orientation Briefings.

Q. Who does the employee email if they have questions?

A.  Patty will be the POC for any HR/Benefit questions ([email protected])  and Yvette will be the POC for any timekeeping, payroll questions  Yvette Delacerda. 1-805-444-6429[email protected]

Q.  How frequently does C2G hold employee all hands meetings to communicate with staff what is going on inside the company, any changes, new contracts won, etc.

A. Due to the COVID-19 virus, we have been holding quarterly all hands with employees via Microsoft Teams. Because this is a large number, we will go ahead and organize quarterly all hands via contract specific groups.

Q. Will employees have to continue to do Monthly Accomplishment/periodic ( Innovate collects these as part of their monthly requirement to report to the prime)reports?

A. Yes. 

Q. When will employees get/see a Payroll schedule for December 1, 2020 thru December 31, 2021?

A. We have a biweekly payroll.  December 2020 pay dates are December 11th and December 24th.

Q.  When will my first day of work be and what date will my health insurance start?  ( If the employees first day of C2G is on December 1, the employees will also have health insurance December 1st) – Correct?

A.  Medical coverage for employees with a December 1st hire date will be December 1st.

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